Voyc AI

Voyc is a leading AI-powered conversation intelligence and compliance monitoring platform specifically designed for financial services firms. Founded in 2018 by Matthew Westaway and Lethabo Motsoaledi, two UCT engineering graduates who identified a critical gap in how companies interact with their customers, Voyc has evolved from a user experience agency into a sophisticated AI-driven solution that monitors and analyzes 100% of customer contact center interactions. The company’s origin story began when the founders shared frustrations about poor customer service experiences and decided to build technology that would help companies deliver consistent, high-quality care in every customer interaction.

Headquartered in The Hague, Netherlands, with roots in Cape Town, South Africa, Voyc leverages advanced artificial intelligence, machine learning, and natural language processing to automatically transcribe, analyze, and flag high-risk customer calls in near real-time. The platform provides automated quality assurance scoring, sentiment analysis, vulnerability detection, compliance monitoring, and customizable workflows that enable financial services companies to identify potential regulatory breaches, sales errors, complaints, and situations where vulnerable customers require extra support. By processing hundreds of hours of calls within minutes, Voyc helps organizations achieve 99% compliance scores while reducing QA costs by up to 30%, ensuring that every customer feels valued and receives fair treatment.

Voyc has successfully raised $2 million in seed funding in 2025, led by the family office of a SaaS co-founder with a $6 billion Nasdaq exit, alongside reinvestments from six angel investors including Anton Musgrave. The company serves over 80 financial services firms including major players like Reassured, Adrian Flux, One Call Insurance, and Advantage Finance. Co-founder and CTO Lethabo Motsoaledi was recognized in Forbes 30 Under 30 Europe list for Technology in 2024, highlighting the company’s innovative approach to building trust between companies and customers. With an ambitious goal to monitor interactions reaching 1 billion people, Voyc is expanding internationally and launching new AI products including real-time AI copilots and autonomous AI service agents.