Sakura Support Live

Sakura is revolutionizing the e-commerce landscape by building the autonomous economy, starting with last-mile commerce. Founded in 2025, this Malaysian-based AI startup is tackling the $1 trillion social commerce market with innovative AI-powered customer support solutions. The company’s flagship product enables solo business owners and small merchants to automate customer service operations through intelligent chatbot technology.

The platform combines cutting-edge AI and agentic chatbot technology to deliver 24/7 customer support at scale. With a focus on the social commerce sector, Sakura helps businesses manage customer inquiries, order tracking, and support tickets seamlessly across multiple channels. Their technology is designed to understand context, handle complex queries, and provide personalized responses that maintain the human touch while automating repetitive tasks.

Backed by 500 Global’s pre-seed funding and led by a founding team with deep expertise in AI and technology, Sakura is positioned to transform how e-commerce businesses approach customer support. The company operates from Malaysia and is actively raising funds to expand its reach across the rapidly growing Southeast Asian and global social commerce markets.