HelloDuty

HelloDuty is a customer relationship management (CRM) platform designed specifically for African businesses, offering comprehensive communication and customer engagement solutions. Founded in 2020 and headquartered in Nairobi, Kenya, HelloDuty addresses the unique challenges of the African market by providing businesses with tools to build stronger customer relationships through self-serve services, data collection, and intelligent automation.

The platform combines multiple communication channels including SMS, WhatsApp Business API, Telegram, soft telephony, USSD integration, and AI-powered voice assistants that deliver human-like interactions. HelloDuty’s AI technology uses advanced natural language processing to handle both inbound and outbound calls naturally, making it ideal for businesses seeking professional customer engagement without the robotic feel of traditional automated systems. The platform also features intelligent chatbots that provide 24/7 customer support, appointment booking, and query handling across Africa’s most popular messaging platform, WhatsApp.

HelloDuty empowers businesses to optimize their entire lead-to-cash process from marketing through sales to service. With features like real-time analytics, CRM integrations, multi-level IVR systems, multilingual support, and seamless third-party system integrations, the platform helps companies across Africa and beyond reduce operational costs while improving customer service quality. The company has expanded its presence internationally with partnerships in Nigeria, Uganda, Mexico, Ghana, and the United States, establishing itself as a bridge for global businesses entering African markets.